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Shipping, pickup, and returns—clearly explained.
Chez Specter pieces are produced and packed with care in Red Deer, Alberta. Shipping is not included in product prices. The applicable shipping charge is shown at checkout or provided in a quote before an order is confirmed.
Shipping charged separately
Shipping costs are based on the product size and destination. The applicable charge is confirmed before payment.
Free Red Deer pickup
Completed orders may be collected in Red Deer, Alberta, by appointment at no additional charge.
Made-to-order production
A 50% deposit confirms a pre-order. The remaining balance is due before shipping or pickup.
Pegboard shipping rates
| Delivery method | 2 × 2 pegboard | 2 × 4 pegboard |
|---|---|---|
| Local pickup — Red Deer | Free | Free |
| Western Canada (AB, BC, SK) | $29 | $59 |
| Central Canada (MB, ON, QC) | $39 | $89 |
| Atlantic Canada (NB, NS, PE, NL) | $55 | $119 |
| Canadian territories & carrier-designated remote areas | Quote required | Quote required |
| United States | Quote required | Quote required |
| International | Quote required | Quote required |
Rates are per panel and shown in Canadian dollars. Applicable sales taxes are extra. Additional panels ship for $30 each. Orders over $850 ship free within Canada. Remote areas, extended zones, or special handling may require a custom quote.
Pre-orders and payment
Pre-orders open September 1. A 50% deposit confirms an order after shipping charges, applicable taxes, and the complete order total have been disclosed. The remaining balance is due before the order is shipped or released for pickup.
Each order confirmation will include an estimated production period and a ship-by or pickup-ready deadline. Customers will be notified when production begins and again when the order is ready.
For destinations requiring a quote, payment is not accepted until the customer has received and accepted a complete quote disclosing the product price, shipping, taxes, deposit, remaining balance, and delivery deadline.
Cancellations
Made-to-order products may be cancelled without charge until production begins. Once production has begun, cancellations made solely because of a change of mind are not automatically accepted.
If Chez Specter agrees to a cancellation after production begins, any deduction from amounts paid will be limited to actual, reasonable, and documented losses permitted by applicable law.
If Chez Specter cannot complete an order within the agreed timeline, the customer may cancel and receive a full refund.
Shipping and delivery
Orders are shipped with tracking and appropriate shipping protection. Signature confirmation may be required for high-value orders. Delivery estimates begin when the order is dispatched, not when the pre-order is placed.
Customers are responsible for providing a complete and accurate delivery address before dispatch. Additional carrier costs caused by an incorrect address, refused delivery, or an unavailable recipient may be charged to the customer where permitted by law.
International orders
International shipping requires a quote. Customers are responsible for applicable import duties, taxes, customs charges, and brokerage fees unless these charges are expressly included in the accepted quote. These third-party charges are not included in Chez Specter's product prices.
Returns by product type
Pegboards and limited-edition photographs
Pegboards and limited-edition photographs are produced or prepared for each order. Once production, printing, mounting, or framing has begun, they cannot be returned solely because of a change of mind.
Mounting kits and accessories
Unused and uninstalled mounting kits and standard accessories may be returned within 14 calendar days after delivery. Return authorization must be requested before shipping the product back.
The customer is responsible for return shipping for voluntary returns. Original shipping charges are not refundable. Products must be complete, unused, uninstalled, and in their original condition. No restocking fee applies.
Damage, defects, and order errors
Please inspect your order before installation. If a product arrives damaged, defective, incomplete, or different from what was ordered, contact Chez Specter as soon as possible—preferably within 48 hours—and include photographs of:
- The product
- The exterior and interior packaging
- The shipping label
- The visible damage or issue
Keep the original packaging while the claim is reviewed. Depending on the circumstances, Chez Specter will repair, replace, or refund the affected product and will assume reasonable return shipping costs for a verified defect, transit damage, or fulfilment error.
The preferred 48-hour reporting period helps document carrier claims. Reporting outside this period does not automatically eliminate applicable consumer or legal warranty rights.
Natural variations and installation
Minor variations in colour, texture, and finish may occur as part of small-batch production. These variations are not defects when they do not materially affect the product's appearance, dimensions, function, durability, or conformity with its description.
Damage caused by incorrect installation, incompatible hardware, modification, misuse, or failure to follow the supplied instructions is not considered a manufacturing defect.
Refunds and consumer rights
Approved voluntary-return refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days for processing.
Refunds resulting from a statutory cancellation, defect, or other mandatory consumer remedy will be issued within the period required by applicable law. Chez Specter will assume reasonable return costs where legally required.
Nothing in this policy limits any mandatory consumer right or legal warranty available under applicable provincial, territorial, or federal law.
Merchant: Specter Design and Automotive Inc., operating as Chez Specter.
Need help with an order?
Request a shipping quote or contact us about an existing order.